Claims

At IAT Insurance claims are handled thoroughly, quickly and effectively. Our mission is to provide the best possible service through experienced claims handling, proactive strategies and technology with the understanding that every customer is important.

With a team of experienced and knowledgeable professionals, we work with you to provide excellent claims service by providing dedicated teams for specialized lines of business:

  • Liability
  • Physical Damage
  • Property
  • Cargo / Inland Marine
  • Personal Injury Protection (PIP)
  • Occupational Accident and Workers Compensation
  • Major Case Unit staffed by experts and attorneys to help resolve more complex claims.

In addition, IAT Claims utilizes the following initiatives to further our service to you:

  • Customer focused vendor relationships to minimize time and indemnity costs.
  • Focused coordination between our Claims and Special Investigative Unit to detect fraud.
  • Active pursuit of subrogation – As part of the claim process, we examine each situation carefully to determine if all or part of the loss can be recovered. Our subrogation operation explores every avenue to ensure that losses are minimized whenever possible. Because each loss affects your loss experience, we will work assertively to recover from at-fault parties to keep your loss experience down.

A key component of our service includes immediate loss reporting through our 24/7, 365 days per year claims hotline. Claims may also be reported by fax, online or mail. Loss Reports can be made by product line via the following information:

Claim Reporting Contact Information

Commercial Property
Corporate Relocation
DealerPack: Dealerships
Flood
Trucking GA
Homeowners
Independent Contractor Motor Carrier Settlement Deduction
Independent Contractor Trucking:  Direct Pay
Mexico Non-Resident - Commercial Auto
Mexico Non-Resident - Private Auto
Moving and Storage Package
Moving Insurance
Personal Auto
Specialty Excess and Surplus Lines
Truck Retail - Monthly Direct Bill

If you are unsure to which program your claim should be reported, please click the link to access our online claim form.