Insurance Answers Together: When Customers and Partners are in a Bind

At IAT, we provide Insurance Answers Together day in, and day out. It’s how we define I.A.T. and our commitment to our customers, agents/brokers, communities, and each other. What does Insurance Answers Together mean in action? Read on for an example of how one underwriter was deemed an “Exceptionally Spectacular Insurance Professional” (peep the t-shirt).

MGA:                                 One General Agency, Oklahoma

INSURANCE:                    Package General Liability and Property Policy for an Apartment Complex

ANSWER:                          IAT Specialty, Binding

One General called IAT Underwriter Claire N. about a complicated piece of business that had to be written ASAP. A prior market pulled out unexpectedly, and it turns out, the insured’s main agent contact was out on leave. Quickly, Claire worked with One General to find a solution for the risk. Our agent partner was able to get the insured’s quote out in the nick of time and ended up choosing IAT to safeguard their property.

TOGETHER:                        

After working closely with One General on IAT’s Unity Property pilot, Claire and our partner were in a rhythm to quickly trouble-shoot a solution. The agent was so appreciative of Claire’s quick and thoughtful work, they sent her a t-shirt commemorating her efforts (pictured below) deeming her an “Exceptionally Spectacular Insurance Professional.”

The agent added, “Claire is an excellent underwriter to work with. She came through in a clutch situation where another carrier fell short. She is always patient, kind and listens to me explain a situation before deciding what course to take.”

IAT Insurance Group is a privately owned, specialty insurance company providing property, casualty, and surety products for niche markets. IAT goes to market through eight business units – Commercial Transportation, Specialty, Programs, Inland Marine, Excess Casualty Mid-Market, Reinsurance, Surety and Management Liability. The IAT Insurance Group companies are rated A- “Excellent” by A.M. Best.